Privacy Policy

Last updated: January 27, 2025

Table of Contents

1. Introduction

This Privacy Policy describes how AWD ("we," "our," or "us") collects, uses, and protects your personal information when you:

  • Visit our website (affordablewebsite.com.my)
  • Use our web development services
  • Engage with our digital marketing solutions
  • Contact us through any channel

2. Information Collection

2.1 Personal Information

We collect information you provide directly:

  • Name and contact information
  • Business details and requirements
  • Payment and billing information
  • Account credentials
  • Project specifications
  • Communication preferences

2.2 Automatically Collected Information

We automatically collect when you visit our website:

  • IP address and location data
  • Browser type and version
  • Device information
  • Usage patterns and preferences
  • Referral sources

3. Use of Information

3.1 Primary Purposes

We use your information to:

  • Deliver requested services and products
  • Process payments and transactions
  • Communicate about projects and services
  • Improve our website and services
  • Provide customer support
  • Send important updates and notices

3.2 Legal Basis

We process your information based on:

  • Contract performance
  • Legal obligations
  • Legitimate business interests
  • Your explicit consent

4. Information Sharing

4.1 Third-Party Service Providers

We may share information with:

  • Hosting service providers
  • Payment processors
  • Email service providers
  • Analytics services
  • Customer support tools

4.2 Legal Requirements

We may disclose information when:

  • Required by law
  • Responding to legal requests
  • Protecting our rights
  • Preventing fraud or harm

5. Data Security

5.1 Security Measures

We implement appropriate security measures:

  • SSL/TLS encryption
  • Secure data storage
  • Access controls
  • Regular security assessments
  • Employee training

5.2 Data Retention

We retain your information for:

  • Active service period
  • Legal requirements
  • Business purposes
  • Backup periods

6. Your Rights & Choices

6.1 Your Data Rights

You have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate information
  • Erasure: Request deletion of personal data
  • Restriction: Limit data processing
  • Portability: Transfer data to another provider
  • Objection: Object to data processing

6.2 Exercising Your Rights

To exercise these rights:

  • Email our Data Protection Officer
  • Submit a written request
  • Contact our support team

We will respond to all requests within 30 days.

7. International Data Transfers

7.1 Data Transfer Safeguards

When transferring data internationally, we ensure:

  • Compliance with Malaysian data protection laws
  • Implementation of standard contractual clauses
  • Adequate data protection measures
  • Secure transfer protocols
  • Regular security assessments

7.2 International Service Providers

Your data may be processed in:

  • Singapore (Regional servers)
  • United States (Cloud services)
  • European Union (Analytics)
  • Other countries with adequate protection

8. Cookies & Tracking

8.1 Cookie Usage

We use cookies for:

  • Essential Functions: Website operation
  • Analytics: Understanding user behavior
  • Preferences: Remembering settings
  • Marketing: Service improvements

8.2 Cookie Control

Manage your cookie preferences:

  • Adjust browser settings
  • Use our cookie preference center
  • Opt-out of non-essential cookies
  • Clear cookies periodically

9. Children's Privacy

9.1 Age Restrictions

Our policy regarding children:

  • Services not intended for under 18s
  • No knowing collection of children's data
  • Immediate deletion if discovered
  • Parental consent required if necessary

9.2 Protective Measures

If we discover children's data collection:

  • Immediate data deletion
  • Parent/guardian notification
  • Process review implementation
  • Additional safeguards deployment

10. Policy Updates

10.1 Policy Changes

We may update this policy to reflect:

  • New services and features
  • Legal and regulatory changes
  • Security improvements
  • Business practices evolution

10.2 Update Notifications

When we make significant changes:

  • Website notifications displayed
  • Email notifications sent
  • "Last Updated" date revised
  • Consent requested if required

11. Contact Information

Data Protection Officer

For privacy inquiries and requests:

  • Email: privacy@affordablewebsite.com.my
  • Phone: +601116550706
  • Address: 123 Digital Avenue, 50150, Kuala Lumpur

Response Times

  • General Inquiries: 1-2 business days
  • Data Requests: Within 30 days
  • Urgent Matters: 24 hours

11. Contact Information

For privacy-related inquiries, contact our Data Protection Officer:

  • Email: privacy@affordablewebsite.com.my
  • Phone: +601116550706
  • Address: 123 Digital Avenue, 50150, Kuala Lumpur

Response Times:

  • General inquiries: 1-2 business days
  • Data access requests: Within 30 days
  • Urgent privacy matters: 24 hours
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